Grievance Redressal Mechanism

Procedure for Handling Grievances for Teaching and Non-Teaching Staff

Step I:
Employees can submit their grievances to the College’s Grievance Cell Committee.

Step II:
If the grievance remains unresolved after Step I, the matter is escalated to the Principal for further consideration.

Step III:
Should the grievance persist despite Step II, it is then forwarded to the College Management for additional action.

Step IV:
In cases where the grievance cannot be resolved internally at Step IV, both Teaching and Non-Teaching Staff grievances can be addressed through the University of Mumbai’s Grievance Cell.

In addition to the above, an Open Door policy is also in place for both Teaching and Non-Teaching Staff, allowing them to directly approach the management with their concerns.

Composition of the Grievance Cell Committee of the College

Grievance Resolution Process for Students

Step I:
Students are encouraged to report their grievances to the Class General Secretary (GS) initially.

Step II:
If the grievance remains unresolved after Step I, students have the option to escalate it to the respective Tutorial Incharge Teacher.

Step III:
If the grievance persists even after Step II, students can bring it to the attention of the College’s Grievance Cell Committee.

Step IV:
Should the grievance continue without resolution at Step III, the Principal of the College takes up the matter for further review.

Step V:
In cases where the grievance cannot be resolved internally at Step IV, it is then referred to the College Management for further action.

Step VI:
If the grievance still remains unaddressed at Step V, students have the option to seek resolution through the University of Mumbai’s Grievance Cell.

In addition to the above steps, an Open Door policy is also in place for students, allowing them to directly approach the management with their concerns.

Composition of the Grievance Cell Committee of the College